Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
Shipping & Delivery
Delivery within Australia
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For all items please allow 3-10 business days for delivery.
This may be extended during peak times, such as Christmas, dependent upon postal services.
Postage, Packing and Handling Charges:
Jewellery, scarves, pashminas
No registered post
International: Flat rate: $10 for up to 4 items.
Floto Bags
All post via USPS
International: $30
Exception: wallets, luggage tags, travel kits: Australia: $10 International: $15
T-shirts
All registered post
International: $15 for up to 4 items.
Privacy & Security
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
AnnaRoe&Co is fully committed to protecting the customer's privacy. Credit-card details are handled by PayPal on their secure servers. This information is not disclosed and is covered under PayPal's privacy policy which can be viewed on their website (www.paypal.com.au).
AnnaRoe&Co does not disclose, sell or trade any collected information of its customers to any third party other than those involved in the order process.
Personal information collected will not be passed on to any third party unless required by law.
Returns & Replacements
Kettlewell T-shirts:
Returns Policy We accept returned items for full product refund if sent back to us within 14 days of your receiving the goods. The goods must be returned to us in the original packaging and in a saleable condition. Please return via registered post as we cannot be held responsible for goods lost in transit. Goods are returned to AnnaRoe&Co at your expense unless faulty. Please note that we do not refund original post and packing costs unless the goods are faulty. This does not affect your statutory rights.
Floto Italian Leather Bags:
Returns Policy: Refunds will only be offered for stock deemed faulty by the manufacturer. Please contact us at info@annaroeandco.com.au
Jewellery:
Returns Policy: Refunds will only be offered for stock deemed faulty by the manufacturer. Please contact us at info@annaroeandco.com.au
Ordering
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
It is important that you confirm your order and carefully complete your payment details. When you are satisfied with all your entered information please proceed with your order. When we receive your order, we will send you a confirmation email.
Payment, Pricing & Promotions
- Prices are subject to change without notice.
For international orders there may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total.
Payment can be made using Paypal or Direct Deposit to our bank account.